People often ask

Can I cancel my order once it has been submitted?

If you’re ordering your first fill, it is possible to cancel your order within the first 24 hours after confirming it. Just contact us and explain the situation to customer support.

If it is a refill order, it cannot be canceled once it has been already submitted. Please, notify us about changes you’d like to make in advance. Thank you for understanding!

Is it possible to order a medication not listed on the website?

If you would like to order a medication that is not listed on our website, contact our customer support (call or text) to consult. Maybe, we can talk to one of the pharmacies we are working with so that they will be able to provide you with the medicine you are looking for.

Can I be sure my privacy is protected?

Your privacy and satisfaction with our services are and always will be our top priority. We do not reveal personal, medical, or financial information of our clients to anyone except healthcare professionals that are in charge of filling your prescriptions.

Can you ship multiple medicines in one order?

Yes, we can put various medications in one package. It is allowed and can be easily fulfilled as per your request.

However, we may split your order if some of the products you’ve ordered are out of stock. In this case, the rest of your order will be sent to you as soon as the medications become available again. We won’t split the order without your consent.

Can I use my insurance to buy insulin from your store?

Unfortunately, you cannot use your insurance to buy insulin and insulin-like medications on However, our team does everything possible to make the prices on our website the most affordable and beneficial for our customers, so you save your money every time you make purchases with our company.

Are returns possible in your store?

According to Australia legislation, we are not allowed to accept the returns of any prescription medications.

What is your refund policy?

We want to make sure you are 100% satisfied with your shopping experience with That’s why we offer you a Future Credit or Products Replacement if you are not fully satisfied with the product for any of the valid reasons. Please just contact our team, and we will gladly help you out with any concerns that you may have.